Refund policy

Refunds at a glance.

Every order comes with our 30-day fit guarantee. If a bra does not fit, does not suit you, or does not do what we said it would, you have 30 days from delivery to send it back for a refund, store credit or swap. Your choice.

Buy 1, get 1 free orders.

Each bra in a pair is valued at half of what you paid for the pair. Return one bra and we refund half the amount paid for that pair. Return both and we refund the full amount. You can also swap either bra for another size or colour.

How returns work.

Email us at info@comfycurve.co.za within 30 days of delivery with your order number and what you would like to return or swap. We book a courier to collect from you, so every return is tracked. You pay only what the courier charges us for the collection, never more than R90, and we tell you the exact amount when we book it. For a refund, we take it off your refund. For a swap, we send you a payment link first, and we cover the cost of sending you the new bra.

How refunds work.

Refunds are processed within 10 working days of us receiving your return and go back to your original payment method, with bank-side processing time on top. Store credit is a one-use code valid for three years. Swaps are processed in the same window.

What we cover.

If your order arrives damaged or wrong, contact us within 48 hours of delivery with a photo. If a fault shows up later, you are covered for six months from delivery under the Consumer Protection Act. In both cases there is no collection fee, and you choose a replacement, refund or store credit.

What we cannot take back.

Bras can be tried on briefly over a thin top or your own bra, with tags attached and original packaging intact. Bras returned with signs of wear, removed tags, damaged packaging, or scents from perfume, deodorant or detergent will be sent back to you at your cost.

Questions about a specific order? Email us at info@comfycurve.co.za.

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