Help.

Answers, no fluff. If your question is not here, email us at info@comfycurve.co.za. Real humans reply within 2 working days.

The offer.

How does buy 1, get 1 free work?

Add two bras of the same style to your cart, in any colours and sizes. The second one is free, and you will see the discount in your cart before you pay. Buy four and two are free.

Can I mix The Everyday and The Active?

The offer works within each style: two of The Everyday, or two of The Active. You are welcome to order both styles in one order, and each style gets its own free bra.

Is this a sale? Will it end?

No. Buy 1, get 1 free is simply how we sell. No codes, no countdowns.

Delivery.

How much is delivery?

Free, on every order, anywhere in South Africa.

How long does it take?

5 to 12 working days from order to your door: 2 to 7 working days for us to inspect and pack your order, then 3 to 5 working days with the courier.

Can I track my order?

Yes. You get a confirmation email when you check out and a tracking link the moment your parcel leaves us. If you cannot see it, check your spam folder first.

Do you deliver outside South Africa?

Not yet. South Africa only for now.

My order is late, lost or damaged.

Late: if it takes longer than 12 working days, email us with your order number and we will chase it or refund you. Lost: if the courier loses it, we will work with them to find it or send a replacement. Damaged: send us a photo within 48 hours of delivery and we will replace it.

Sizing.

Which size am I?

Use our size guide. It uses centimetre measurements and UK sizes. Measure with a soft tape, compare to the chart and go from there.

I am between two sizes.

Size up. The larger size settles in within a few wears, while the smaller size can feel restrictive. And if it is not right, the 30-day fit guarantee has you covered.

Will my bra look exactly like the photos?

Close, not pixel-identical. Our images are colour-accurate as far as screens allow, and because our bras are produced in small batches the shade, trim or finish can vary slightly between runs. If what arrives looks meaningfully different to what you expected, that is covered by the 30-day fit guarantee, and your Consumer Protection Act rights stand if an item is materially not as described.

Returns and the 30-day fit guarantee.

How long do I have?

30 days from the day your order arrives to return or swap a bra.

Can I try my bras on?

Yes. Try them on briefly over a thin top or your own bra, with the tags attached and the original packaging kept intact. We cannot accept bras with signs of wear, removed tags, damaged packaging, or the scent of perfume, deodorant or detergent. Returns in that condition are sent back to you at your cost.

What if one of my two bras does not fit?

Swap it for another size or colour, or return it and we refund half your order for that bra (R 399.50 for The Everyday, R 349.50 for The Active). Return both bras and you get the full amount back. The collection cost comes off your refund.

Refund, store credit or swap?

Your choice. A refund goes back to your original payment method. Store credit is a one-use code valid for three years. A swap can be a different size or colour, and we cover the cost of sending you the new bra.

Who pays for the return?

We book a courier to collect from you, so every return is tracked. You pay only what the courier charges us for the collection, never more than R90, and we tell you the exact amount when we book it. For a refund, we take it off your refund. For a swap, we send you a payment link first. If your bra is faulty, damaged or wrong, there is no collection fee.

How do I return something?
  1. Email info@comfycurve.co.za within 30 days of delivery, with your order number and which bras you are returning.
  2. We reply within 2 working days and book a courier to collect from you.
  3. Hand the bras to the courier in their original packaging.
  4. We inspect them within 1 to 2 working days of arrival.
  5. Your refund, store credit or swap is processed within 10 working days of us receiving them. Allow extra time for your bank.
My bra is faulty, damaged or wrong.

That is on us. If your order arrives damaged or wrong, email us within 48 hours of delivery with a photo. If a fault shows up later, you are covered for six months from delivery under the Consumer Protection Act. Either way there is no collection fee, and you choose a replacement, refund or store credit.

Orders and payment.

How can I pay?

By card, Instant EFT or any of the other options shown at checkout. Payment is processed securely, and we never see or store your card details.

Can I change or cancel my order?

Before it ships, yes. Email us with your order number and what needs to change. After it ships, treat it as a return.

I did not get a confirmation email.

Check your spam folder first. If it is not there, email us with the address you used at checkout and we will find you.

Do I need an account?

No. Guest checkout is on. You can create an account at checkout if you want your order history saved.

Care.

How do I wash my bras?

Hand wash in cold water. Take the removable inserts out first and wash them separately so the bra keeps its shape. Never tumble dry. Dry flat.

Still stuck?

Email info@comfycurve.co.za. Include your order number if it is about an order. Real humans, real replies, within 2 working days.